Shipping & Returns Policy

When it comes to shipping and returns, we understand the importance of providing a seamless experience for our customers. We strive to make the process as convenient and efficient as possible, ensuring that you receive your order in a timely manner and have the option to return or exchange items if needed.

Shipping:

At Sulltrane, we offer fast and reliable shipping options to ensure that your order reaches you as soon as possible. We work with trusted shipping partners to deliver your items safely and securely. Our shipping rates are competitive and calculated based on the weight and destination of your order.

Once your order has been placed, you will receive a confirmation email with the details of your purchase. We aim to process and ship all orders within 1-2 business days. Please note that shipping times may vary depending on your location.

Returns and Exchanges:

We want you to be completely satisfied with your purchase from Sulltrane. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

If you wish to return or exchange an item, please contact our customer service team within 5 days of receiving your order. We will provide you with a return authorization number and further instructions on how to proceed.

Returned items must be in their original condition, unworn, and with all tags attached. Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. Refunds will be issued to the original form of payment within 7-10 business days.

Please note that shipping fees are non-refundable, and customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

International Shipping:

We are proud to offer international shipping to customers around the world. International shipping rates and delivery times may vary depending on the destination country. Please note that customers are responsible for any customs duties, taxes, or fees that may apply to their international orders.

If you have any questions or need further assistance regarding shipping or returns, please don't hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with My Store is a positive one.